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Don’t Let Negligence Ruin Your Reputation

December 9, 2010

Recently, in a KOMO 4 News Problem Solvers Story it was reported that a personal information including Social Security numbers, dates of birth, and mother’s maiden names were found in plain sight behind a state owned building in Tacoma, WA. There were several organizations involved in this case, but to our surprise, one was a credit union.

For most financial institutions, customer/member information security is a top priority.  Most have a “Clean Desk Policy” and proper disposal procedures for sensitive information.

Remember, all paper documents needing disposal should be kept in a locked shred bin. Recycle boxes are no longer a best practice as they leave information vulnerable to malicious use.  Clean Desk Policies should also be implemented as part of an overall information security program. The policy should be accompanied by periodic, preferably quarterly, walk-throughs to enforce compliance.  Walk-throughs should be documented and include the site or area visited, date / time of visit, personnel who conducted the walk-through, and findings.  Personnel who conduct the walk-throughs should be looking for sensitive customer/member information left on desks, shelves, or countertops and other sensitive information such as usernames and passwords which have been written down and “hidden” under keyboards or stuck on monitors or other obvious places.

We hope this guidance helps.  If you need assistance or have questions about any of our services, please don’t hesitate to contact us.

-TrustCC

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